Last Updated: February 1, 2025.
Our website, www.eddelact.com, and all associated subdomains are covered by this privacy statement.
At EDDELACT LLC, your privacy is the top priority. This Privacy Policy describes how we collect, use, and protect your personal data when you interact with our online store and use our products or services. It also outlines your rights regarding the information we collect and your ability to control it. We comply with global privacy regulations, including the GDPR, CCPA, and Advertising Policies.
By using our website and services, you agree to the practices described in this Privacy Policy.
Definitions
To help you understand the terms used in this Privacy Policy, the following definitions apply:
“Company”: In this privacy policy terms like (company, we, us, our) refers to EDDELACT LLC.
“Personal Data”: Any information that can identify you as an individual, either directly or indirectly. This includes your name, contact information, payment details, billing details, shipping address, and any other data that you provide to us through our website or services.
“Non-Personal Data”: Data that cannot be used on its own to identify a specific individual. This may include general information like your IP address, browser type, device type, website browsing behavior.
“Cookies”: Small text files placed on your device when you visit our website, which store certain information relating to user activity, analytics and advertising to enhance user experience.
“Web Beacons”: Small graphic images (often called “tracking pixels”) embedded in emails or web pages to track user behavior, such as whether an email was opened, or a page was visited.
“Third party (service providers)”: External Entities (Third-party companies or individuals) who assist us in operating our website and business operations like order and payment processing, shipping, advertising, law enforcement may receive your personal data depending on circumstances described in this privacy policy.
“Targeted Advertising”: Advertising that is tailored to your interests based on the information collected through tracking technologies, such as cookies, web beacons.
“Consent”: Your voluntary, informed, and explicit agreement for us to process your personal data in accordance with this Privacy Policy.
Information We Collect
We collect the following types of information.
Personal Data: When you place an order, create an account, or contact us or fill contact form, we collect personal details, such as your name, email, shipping address, billing details, contact number, payment information (processed securely via Stripe).
Non-Personal Data: We collect data such as your browser type, device type, operating system, IP address, and browsing behavior (Pages visited, products viewed, and interactions) on our website.
Cookies and Similar Technologies: We use cookies, pixels, google analytics and web beacons to track user activity to enhance website functionality, and personalized advertisements. For more information about cookies, please check our cookie policy.
Marketing Data: We collect browsing behavior (Pages visited, products viewed, and interactions) on our site to improve ad relevance.
How We Use Your Data
The information we collect is used for various purposes, including:
Order Processing: With your consent, we may share your information with our distributors to complete purchases, order processing and fulfilling shipping/billing requirements.
Payment Processing: With your consent, we may share your information with our payment processors (stripe) for successful and safe payment processing.
Customer Support: To respond to inquiries pre and post-sales support and assistance with your account or orders.
Website Enhancement: To analyze website traffic, understand user behavior, and improve the website functionality.
Marketing and Advertising: With your consent, we may use your information to send you promotional communications, discounts, and news about our products.
Ad Personalization: We may use your browsing activity and demographic data to tailor ads via different advertising platforms, providing you with relevant content based on your interests.
Data Sharing & Third Parties
We do not sell your data. However, we share your information in the following cases:
Service Providers: Trusted vendors and service providers who help us process orders, shipping/billing, payments, and offer customer support.
Advertising Partners: To deliver personalized advertising, we may share anonymized or aggregated data with our advertising partners. These partners use cookies and tracking tools to display ads based on your behavior.
Legal Obligations: We may disclose your information when legally required or to protect our rights, safety, or property, as well as that of our customers or others.
Your Control Over Your Information
You have the right to manage and control the information we collect. Here’s how:
Opt-Out of Marketing: If you no longer wish to receive promotional emails, you can unsubscribe using the link at the bottom of any marketing email or by contacting us directly at customercare@eddelact.com or call us on toll free number 1 (888) 688-4280.
Access and Update: You may access, update, or delete your account information by logging into your account or by contacting us directly.
How We Protect Your Information
We implement strict security measures to protect your data including:
SSL (Secure Socket Layer) encryption to protect sensitive information, such as credit card details and personal data, during transmission over the internet. SSL encryption ensures that any data exchanged between you and our website is securely encrypted and cannot be intercepted by unauthorized parties.
Secure Payment Processing: We partner with trusted third-party payment processors like Stripe to securely handle your payment information. Your credit card details, or other payment information, are never stored on our servers. Payment processors use their own secure encryption technology to protect your financial data.
Access Control: We implement strict access control policies to ensure that only authorized personnel have access to your personal information. Employees who require access to personal data to perform their job duties are granted limited access, and we regularly review access permissions to minimize risk.
Data Minimization and Retention: We collect only the data that is necessary to fulfil your orders and provide our services. We do not retain personal data for longer than necessary. Once your personal data is no longer required, it is securely disposed of.
Firewalls Protection: We use brand-trusted firewalls to protect our network from external threats. These technologies help prevent unauthorized access, data breaches, and the installation of harmful software on our systems.
Secure Communication: If you need to contact us regarding any sensitive information, we encourage you to use secure communication methods (such as encrypted email or our secure messaging system). We will never ask for sensitive data, such as your password or credit card number, via email or on the phone.
Employee Training: We regularly train our staff on data protection best practices, including how to handle personal information securely and comply with relevant data protection laws such as the GDPR and CCPA.
Third-Party Security: We work with trusted third-party service providers, such as order processors, payment processors, shipping companies, and marketing partners. All these third parties implement strong data protection and security measures to ensure the safety of your personal information. We are in contracts with these third parties to ensure that they meet our privacy and security standards.
Your Responsibility: While we take every measure to protect your data, it’s also important for you to take steps to protect your own information. We recommend that you: Use strong, unique passwords for your accounts.
Keep your login credentials confidential.
Log out of your account after using our website, especially if you’re on a shared or public computer.
Data Security (GDPR & CCPA)
What is GDPR?
The General Data Protection Regulation (GDPR) is a European Union (EU) law designed to protect the privacy and personal data of individuals within the European Economic Area (EEA). It applies to any business that collects or processes the personal data of EU residents, regardless of location.
GDPR emphasizes transparency, data security, and individual control over personal data.
Customer Rights Under GDPR
As an EU resident, you have the following rights under GDPR:
Right to Access: You can request a copy of the personal data we have about you.
Right to Rectification: You can correct any inaccurate or incomplete data.
Right to Erasure (Right to be Forgotten): You can request that we delete your personal data under certain circumstances.
Right to Restriction of Processing: You can limit how we use your personal data.
Right to Data Portability: You can request your data in a structured format for transfer to another service.
Right to Object: You can object to data processing, including direct marketing.
Right to Withdraw Consent: If you previously consented to data collection, you could withdraw it at any time.
Right to File a Complaint: You can file a complaint with your country’s Data Protection Authority if you believe your rights have been violated.
What is CCPA?
The California Consumer Privacy Act (CCPA) is a data privacy law that grants California residents control over their personal information. It applies to businesses that collect, share, or sell personal data of California residents and meet certain criteria.
CCPA ensures consumers know what personal data is being collected, how it is used, and gives them control over their data.
Customer Rights Under CCPA
If you are a California resident, you have the following rights under CCPA:
Right to Know: You can request details about the personal data we collect, including sources, purpose, and third parties we share it with.
Right to Delete: You can request that we delete your personal data unless it is required for legal reasons.
Right to Opt-Out: You can opt out of the sale of your personal data (We do not sell personal data).
Right to Non-Discrimination: We will not treat you unfairly if you exercise your privacy rights under CCPA.
How EDDELACT LLC Complies with GDPR & CCPA
We take data privacy seriously and follow best practices to ensure compliance with both GDPR and CCPA.
GDPR Compliance Measures:
We obtain explicit consent before collecting and processing personal data.
We provide a clear Privacy Policy explaining data collection, usage & rights.
We allow users to access, modify, delete, or restrict their data upon request.
We ensure data security through encryption, access controls, and secure servers.
We do not collect or process data without consent.
CCPA Compliance Measures:
We provide California residents with a notice of data collection and usage.
We allow users to request access, deletion, or opt-out of data sharing.
We ensure that personal information is not sold to third parties.
We provide a “Do Not Sell My Personal Information” link as required by CCPA.
We do not discriminate against users who exercise their CCPA rights.
Retention of Your Data
We do not retain your personal data longer than necessary as outlined in this Privacy Policy or as required by law. Once the data is no longer needed, we will securely delete/dispose it.
Children’s Privacy
Our website and services are not intended for children under 13 years of age. We do not knowingly collect, use, or disclose personal information from children under 13. If we become aware that we have collected such information, we will take immediate steps to delete it. If you believe that a child under 13 has provided us with personal data, please contact us at customercare@eddelact.com or call 1 (888) 688-4280, and we will remove the information promptly in compliance with the Children’s Online Privacy Protection Act (COPPA).
Cookies and Tracking Technologies
We use cookies, pixels and analytics tools to personalize your experience on our website and for marketing purposes, including personalized ads. These technologies allow us to analyze trends, track users’ movements across the site, and gather demographic information. You can adjust your cookie preferences through your browser settings or use the cookie management tools provided on our website.
For more detailed information on how we use cookies, please refer to our Cookie Policy.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the revised policy on this page and update the “Last Updated” date at the top.
Contact Us
If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us at:
EDDELACT LLC
1312 S Woodstock St Philadelphia, PA 19146, USA
customercare@eddelact.com
Toll Free Number: 1 (888) 688 4280.
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