Effective date: April 26, 2026
•Last updated: April 26, 2026
We do honest work and bill transparently. You can get a full refund on your deposit if we have not started work yet. Once work begins, payments cover completed phases and hours committed to your project. If an error occurs on our end or a double charge happens, we fix it and refund your money promptly.
We require a 50% deposit before kickoff on fixed-price projects. If you change your mind before we start any research, strategy, or development, we refund your deposit in full. Once project work begins, the deposit becomes non-refundable to cover initial project planning, wireframing, and setup time.
Later project phases are billed in milestone payments due at each formal sign-off. When you review and approve a milestone, that milestone payment is non-refundable because the associated deliverables have been accepted.
You may cancel an active project at any point by sending written notice to hello@eddelact.com.
When a project is cancelled, you pay only for work completed up to the date of cancellation, plus any committed third-party costs we cannot recover. We will send you an itemized statement within 5 business days. Once that final balance is settled, we transfer all completed files, code, and deliverables to you, consistent with our Terms & Conditions.
Ongoing retainer services, such as monthly SEO, technical maintenance, or marketing support, renew automatically on each monthly billing date.
To cancel a recurring retainer, email us at least 30 days before your next scheduled billing date. We continue providing service through the end of your current paid billing period. Partial months are not prorated.
Certain digital services require direct third-party purchases, including domain registrations, premium plugins, web fonts, or software licenses. These expenses are non-refundable once bought on your behalf.
If we manage your paid ad campaigns on platforms like Google Ads or Meta, your advertising spend goes directly to those platforms. Ad spend is billed by the respective platform and is not ours to refund.
We issue refunds under two clear conditions:
Refund requests must be submitted within 30 days of the invoice date. Once approved, we issue the refund to your original payment method within 10 business days.
If you have a billing question or problem, please talk to us first before contacting your card issuer or bank to file a chargeback. We resolve payment issues quickly and directly when you get in touch.
To request a cancellation or refund, email hello@eddelact.com with your invoice number, project name, and a short note describing the situation. We reply to all requests within 5 business days.